Returns

We want you to feel confident shopping with Park Winters Marketplace. Your satisfaction is our highest priority. Please email us at marketplace@parkwinters.com with any concerns within 10 days of your purchase. 

  • If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you and include a photo of the defective product.

  • If your order was damaged in shipment, please include a photo of the damage. We will send out a replacement order.  

  • If you received the incorrect product, just let us know and we’ll make it right. Include a photo of the incorrect item so we can replace it for you.

  • If you would like to exchange a product, please see below.

Please note we do work with artisans so in the event that the original product is no longer available, we will contact you and refund or provide a gift certificate in that amount. 

If needed, refunds will be made on the original payment card. Shipping can not be refunded.

Our return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund, replacement or exchange.

REFUNDS

Product returns will be issued a gift certificate in the amount of the order. To be eligible for a refund for a returned item, your item must be unused and in the same condition that you received it. To complete the return, we require a receipt or proof of purchase. Once we received the returned item, we will issue and mail to you a gift certificate.

Unfortunately, perishable goods such as food are not able to be returned.

Additionally, gift cards are not returnable.

GIFTS
If you are returning an item that was sent directly to you as a gift, we will issue a gift credit for the value of the items returned. We will send you a gift certificate after receiving the items back.

If you received a gift, but the purchaser had it shipped directly to themselves, the gift credit will go to the gift giver and we will contact them about your return.

EXCHANGES
If you are interested in exchanging items purchased, please email us before shipping the product back. Include the item you would like to return and the item you would like in exchange before shipping them back. We work with artisan makers and we may not have certain items in stock. Also, perishable goods such as food can not be returned or exchanged. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

SHIPPING
Returned products can be sent to: 
Park Winters Marketplace RETURNS
27850 County Road 26, Winters, CA, 95694, United States

You are responsible for paying for shipping costs to return your item. Please contact us before shipping items to ensure your prodcut is returnable (see perishable items above). We cannot guarantee that we will receive your returned item, so you may choose to use a trackable shipping service.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.